Privacy Policy
Effective date: September 10, 2026
This privacy policy of Osprey Paris (“We”, “Our” or “Us”) explains how we collect, use and share your information when you visit our website https://www.osprey.fr.
We aim to explain our privacy practices as clearly as possible. We encourage you to read this document carefully.
What information do we collect about you?
The personal information we collect about you is as follows:
- Name
- Address
- Email address
- Phone number
- Order and purchase history
- Content of messages sent via the contact form
- IP address recorded when an order is placed
How do we collect this information?
a. Information you provide to us
When you place an order, create an account or write to us via the contact form, you provide us with certain information, such as your name, address or email address.
b. Information we collect automatically
When you access our website from a device, certain technical information may be collected automatically, such as your IP address when you place an order.
Cookies and similar technologies
Cookies are small files placed on your device that allow us, for example, to remember your shopping cart, your login details or your choices on our website.
For more information, please see our cookie policy.
Do Not Track requests
Our website does not respond to browser “Do Not Track” signals, as there is no recognised standard for them. However, no non-essential cookies are placed without your consent, which you can give, refuse or withdraw at any time using the “Consent Preferences” button.
Why do we collect information about you?
- To provide and maintain the service
- To manage your account
- To perform a contract with us
- To contact the user
- To evaluate and improve our products/services
- To manage user requests related to business transfers
- To ensure the security of the website and prevent fraud
How long do we keep your information?
We keep your personal information only for as long as necessary for the purposes for which it was collected:
- Customer account data: until the account is deleted, or at the latest 3 years after your last order or last contact with us.
- Order data and invoices: 10 years, in accordance with our accounting obligations.
- Messages sent via the contact form: 3 years after the last exchange.
At the end of these periods, your data is deleted or anonymised. Where it is held in backups, it is stored securely and isolated from any further processing until it can be deleted.
Do we share your information?
Your information may be shared with the following recipients:
- Our service providers: website host, payment provider and carriers, only to the extent necessary for their tasks (hosting, payment, delivery). They act on our instructions.
- Legal obligations: we may disclose information where required by law, for example in response to a court order or a request from a public authority.
- Business transfers: your information may be transferred in connection with a merger, sale, or acquisition of all or part of our business.
Some service providers, in particular Google for embedded YouTube videos, may process data outside the European Union, notably in the United States. These transfers are covered by the safeguards provided for by the GDPR (adequacy decision or standard contractual clauses of the European Commission).
Sale of information
We do not sell your information or share it for advertising purposes.
GDPR information
Automated processing
We do not make any decisions based solely on automated processing of your data.
Legal bases for processing
Consent: for non-essential cookies and, where applicable, marketing communications. You may withdraw your consent at any time.
Performance of a contract: to process your orders, their payment and delivery, and to manage your account.
Legal obligations: to retain invoices as required by law.
Legitimate interests: ensuring the security of the website and preventing fraud (detecting fraudulent accounts and orders, protecting against cyberattacks), managing our customer relationships (responding to requests, after-sales follow-up) and keeping the evidence needed in case of a dispute.
Your rights
Under the GDPR and the French Data Protection Act, you have the following rights:
- Right to access your data and obtain a copy of it.
- Right to rectify inaccurate or incomplete data.
- Right to erasure of your data.
- Right to restrict processing in certain circumstances.
- Right to object to processing based on our legitimate interests.
- Right to data portability: to receive your data in a structured, commonly used format.
- Right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
- Right to set instructions regarding what happens to your data after your death.
To exercise these rights, contact us using the details below. If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
Required data and consent
The information requested when placing an order is necessary to process it: without it, we cannot fulfil the order. However, where processing is based on your consent (non-essential cookies, marketing communications), you are free to refuse or withdraw your consent, with no effect on your access to the website or your purchases.
Children’s privacy
Our website is not intended for children. If you are a parent or legal guardian and become aware that your child has provided us with information, please contact us and we will delete it.
Security of your personal data
We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the internet or of digital storage is completely secure.
Links to other websites
Our website may contain links to external websites that are not operated by us and are not covered by this policy. We recommend that you read their privacy policies.
Changes to this privacy policy
We may update this policy to reflect changes in legislation or in our practices. The version in force is the one published on this page.
Contact
For any questions about your data, or to exercise any of your rights:
Data controller: Osprey Paris
Address: 278 rue Saint-Honoré, 75001 Paris, France
Email: info(at)osprey.fr
Phone: +33 1 40 15 90 00
Contact page: https://www.osprey.fr/en/contact/
