TERMS OF SALES

These general conditions of sale govern the online sales of products present on the site “www.osprey.fr” of the Comptoir Européen Achat et Vente whose head office is at 278 rue Saint-Honoré, 75001 Paris registered under RCS 432 582 872 Paris, Sign OSPREY PARIS .

Telephone number: 01.4015.9000 and 06 2009 3260 . Website name: www.osprey.fr

SERVICES OFFERED BY OSPREY:

Cash purchase of old and signed jewellery.

Brand wrist watches, pocket watch.

Precious and fine stones.

JEWELERY REPAIRS AND RESTORATION:

Thanks to our workshop run by qualified craftsmen, we carry out all kinds of repairs:

– Cutting/setting of precious and fine stones.

– Sizing of rings.

– Re-threading of beads.

– Clockwork.

– Jewelry polishing and ultrasonic cleaning.

 

EXPERTISE:

We can provide a written expertise of your jewellery, valid for insurance, for a price equivalent to 5% excluding tax of the estimated value thereof.

 

AUTHENTICITY:

The gold jewellery sold on our site osprey.fr is subject to control and hallmarking by the National Directorate of Guarantee depending on the General Directorate of Customs and Indirect Rights.

Certain diamonds and other precious stones may benefit from a certificate of authenticity issued by the GIA, the HRD or by the Laboratoire Français de la Gemmologie de Paris.

Unless otherwise stated, the jewellery sold on our site is certified to be in 750/1000th gold or 925/1000th silver.

Any item sold by us can be sent anywhere in the world accompanied by a certificate of authenticity as well as a detailed invoice with all the characteristics of the jewel.

 

RESPONSIBILITY :

Any defect resulting from a voluntary or involuntary accident on the part of the purchaser such as shocks or crushing or the fact of dropping the jewel or repairing the jewel yourself without first calling on our services will be released from responsibility of Osprey.

Our site was created with the greatest interest to give you complete satisfaction and appreciation of our articles; however the photographs and descriptions are given for information only and cannot be contractual.

Possibility of poor appreciation of colors.

No technical or typographical error can give rise to a claim on the part of the purchaser.

During transport, all our items are insured.

 

ORDER CONFIRMATION :

Each item being unique, we strongly advise you to contact us to confirm your order at 01.40.15.9000; which will mean the conclusion of the sale by the Comptoir Européen Achat et Vente.

Confirmation/cancellation of the order will be delivered to you in writing (via email or post).

This will specify the summary as well as the terms of delivery.

It must be returned to us signed by you for validation.

Following this validation, as well as that of payment, the order is then accepted and triggered by SARL Comptoir Européen Achat et Vente.

WITHDRAWAL PERIOD :

Despite all the care we take regarding the description and quality of our jewellery, if they do not give you satisfaction and do not meet your expectations, you have a withdrawal period of 7 days from the date of receipt of the package (subject to the law of mail order sales).

 

CONDITIONS OF RETURN / REIMBURSEMENT:

For any possible exchange/refund, it is imperative to return the item to us in its original box, along with the certificate of authenticity and the invoice.

Any article having undergone a modification compared to its original state cannot be taken back. (Sizing, engraving etc).

In the event of reimbursement, Comptoir Européen Achat et Vente will be able to deduct the costs of delivery and insurance.

 

ACCEPTED METHODS OF PAYMENT:

By bank check payable to SARL Comptoir Européen Achat et Vente accompanied by our printed and signed order confirmation and a photocopy of the front and back of a legible and valid identity document.

By credit card Visa, Mastercard, American Express.

 

TRANSPORTATION :

The delivery area of “osprey.fr” covers the entire globe. Those made outside Europe are only for purchases paid by bank transfer.

In France, except in exceptional cases, your jewellery will be delivered to you at the value declared by the Post Office.

For Europe and the rest of the world, the amount of the costs varies according to the place of delivery as well as the amount of the order.

The prices, as well as the effective deadlines, will be specified to you upon confirmation of the order.

DELIVERY DELAY :

For all countries, approximately 5 days after the registration of your kind payment by our bank. The procedures for payment by check or bank transfer last approximately 10 days as for their validation by our bank.

CONTROLLED DELIVERY

After registration of your order, you will receive by email a file number which will allow you to follow the location of your order in real time with our logistics partners, either by telephone or on their website. In order to ensure perfect condition and perfect safety during transport, all our products are carefully protected by sealed packaging.

P.O. BOXES

For security reasons, your signature will be required upon receipt of your order. Any shipment to a PO box is therefore totally excluded.

CONFIDENTIALITY OF PERSONAL DATA

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify data concerning you. You can be informed of our offers by e-mail or by post. If you do not wish this, all you have to do is let us know by ticking the relevant box on your Client File.

We are committed to protecting your personal data. All personal data is treated with the strictest confidentiality. We only ask you for the information that is essential to ensure the quality of our services and the processing of your order. We do not sell, trade or rent this information to third parties.

The information we collect at the time of your order is for the sole purpose of serving you better. They are used to manage your order and your delivery, but also to keep you informed of news from Comptoir Européen Achat et Vente. In order to offer you a better service, these may be disclosed to our suppliers, logistics and commercial partners involved in the management, production and delivery of your order.

COPYRIGHT, REPRODUCTION, USE, LINKS

The site www.osprey.fr was designed for the company Comptoir Européen Achat et Vente, which is the owner and holder of all the rights relating thereto. It is forbidden to copy, download all or part of this site and its content.

The creation of hypertext links to this site is subject to the prior written approval of Comptoir Européen Achat et Vente.

APPLICABLE LAW

This contract is subject exclusively to French law.

LITIGATION

Disputes will fall under the jurisdiction of the JURISDICTION OF PARIS. Comptoir Européen Achat et Vente reserves the right to seize any other competent jurisdiction.

 

 

Contact Osprey Paris on 01 4015 9000 or 06 2009 3260